Purpose

Stanley’s Olde Maple Lane Farm strives at all times to provide its products and services in a way the respects the dignity and independence of all people.

Stanley’s works hard to ensure that is deemed safe, every activity carried out on the farm is made available to anyone with disabilities. We also understand that due to the nature of part of our business we cannot guarantee this to everyone. We deal with century old buildings, large animals and outdoor activities conducted in areas inaccessible to some people for safety reasons.

Scope

These policies apply to all employees, representatives and volunteers of Stanley’s Olde Maple Lane Farm.

Communication

We, Stanley’s Olde Maple Lane Farm will communicate with people with disabilities in ways that take into account their disability.

We will train employees who communicate with the public and other third parties on how to interact and communicate with people with various types of disabilities.

Providing products and services to people with disabilities

Stanley’s Olde Maple Lane Farm is committed to providing service to all customers including disabilities in the following areas

Sales

●  Provide carryout services to those customers with disabilities with parcels.
●  Provide shipping at the cost of the shipping with no extra handling charges applied

Use of service dogs and support persons

Stanley’s welcomes customers and guests with disabilities who are accompanied by a service animal with in the areas of the premises that are open to the public or private guests of couples and corporate events. Staff is expected to help in any way possible.

We welcome guests with disabilities and their accompanying support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person.

Notice of temporary disruption

Stanley’s will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This will include the reason, timeline and any alternative facilities or services, if available. This notice will be placed at public entrances and service counters on Stanley’s Olde Maple Lane Farm premises.

Training for employees

Stanley’s Olde Maple Lane Farm will include training of all employees involved in dealing with the public during training sessions held throughout the year. This will include our parking lot staff, serving staff, supervisors and managers.

Training will include

●  How to interact with people with disabilities who use an assistive device and/orrequire the assistance of a service animal or person

●  How to interact with people with various types of disabilities

●  How to help people with disabilities locate various aids available on the premisesApplicable staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to policies and procedures.

Feedback

The goal of Stanley’s Olde Maple Lane Farm is to meet or surpass customer and guests with disabilities expectations. Comments on our services regarding how well we do are welcome. Feedback regarding the way we provide services and products to customers and guests with disabilities can be made by email, verbally, telephone (613-821-2751). All feedback will be responded to within 5 business days.